Our refund policy is valid within 30 days after successful delivery.

To be eligible for a 100% refund:

1) Order Not Yet Shipped

An order can be canceled it has not yet been shipped out.

Note: Cancel within 24 hours of purchase. We will not refund if it's already in transit.

2) Delivered with Damage or Missing Parts

If delivered, the item must be unused and/or in the same condition (with damage or missing parts) when you received it. It must also be in the original packaging. We require a proof of any damages or missing parts.

Note: Request a refund within 30 days from the date you receive your purchase. Any item that is submitted for refund more than 30 days after delivery cannot be refunded.

3) Order "Returned to Sender" or Lost during Transit

We can refund if:
a. the tracking information shows that the parcel is stuck for weeks and no update - it is most likely lost while in transit.
b. the parcel was marked "returned to sender" without your knowledge or not notified in advance.

Note: We will not refund if you refuse to receive the parcel regardless of the reasons.


Once a request is approved, please allow 24 to 36 hours to process your refund. You will receive an email notification that your refund has been processed. The amount will automatically be applied to the original method of payment within a certain amount of days.

LATE OR MISSING REFUNDS (if applicable):

If you haven’t received a refund after being notified by email, first check with your bank/payment services account and contact or confirm them if necessary. It may take some time before your refund is officially posted/credited to your account. There is some processing time before a refund shows on your account statement.

If you’ve done all of these and you still have not received your refund, please contact us.

Read more about our Return Policy here.

Note: Please do not send the item back to the "return address" as we won't shoulder the shipping expenses. You will be responsible for paying the shipping cost if you return the item and we won't refund it.

For more questions and inquiries, please contact us through email info@cimpleh.com. We'll be very happy to respond and assist you.