Shipping & Returns

We ship to most parts of the world!

Shipping Charge

The shipping rate for US orders is free. Other selected countries have a minimum shipping charge of $14.99. 

Delivery Time

After receiving an email notification that your order has been shipped, the typical waiting period is between 8 and 15 business days. Some countries may take up to  25 days. If the expected delivery period has exceeded more than a month (30 days), we encourage you to contact us immediately.

Check your location's Estimated Time of Delivery here.

Import Duties & Taxes

Depending on the country, our customers are liable for any import duties, taxes and other applicable fees. Such charges are collected and paid by our customer upon delivery of the items. Payment of these is required to release your order from customs or local post office upon arrival. Please refer to your local customs for more information regarding imported goods.

Related: DHL Customs Clearance Fees & Other Charges via EasyShip

IOSS for Member Countries of European Union

VAT is included and declared on the shipment if the total cost of the item is less than €150 ($178). If more than €150, we declare it as without IOSS. Read more information about IOSS here.

Return and Exchange Items

We DO NOT accept items to be returned at this time.

BUT...
1. We can refund if the item received is damaged upon arrival. Read our Refund Policy here for details.
2. We can offer exchange or replacement in certain cases.

For refund or replacement:
1. The item received is damaged or has missing parts.
2. The item received is different than what you've ordered - different size, different color or totally not the same product.

We DO NOT refund or send a replacement if the reason is one of the following:
1. The item is in good condition (no defects) but you are not happy with it or doesn't meet your expectations.
2. The item is received but you change your mind not to keep it.
3. You refuse to receive the package due to customs clearance or import duties, i.e. not paying the local customs tax.

Email us at info@cimpleh.com for assistance and/or inquiries.